Terms of Service
Terms of Use and Sale - Chicy Boutique
Welcome to Chicy Boutique (the "Company", the "Site"). The Site is an online store for women's fashion, jewelry and accessories (the "Products"), and also offers guides, articles and FAQs (the "Content"). Please read these terms before using the Site. The Hebrew version of these terms prevails.
1. Acceptance
1.1. Use of the Site, the Content and the Products is subject to these terms and to our Privacy Policy. If you do not agree to these terms, in whole or in part, please do not use the Site. We may update the terms from time to time; an order is governed by the version shown on the Site when it was placed.
1.2. Users aged 16 to 18 may use the Site with the approval of a parent or guardian.
2. Your obligations
2.1. Purchases are for private customers only, not for wholesale or resale.
2.2. You may not use bots or crawlers to collect data from the Site, try to reach pages you are not authorized to access, post content that is unlawful, offensive or infringes the rights of others, or disrupt the Site.
2.3. We may block access for anyone who breaches these terms, acts unlawfully or provides false or misleading details.
3. Buying products
3.1. Product photos are for illustration. Colors may differ slightly from the actual product.
3.2. To order, you provide your name, email, phone and shipping address. You can check out as a guest or with an account that lets you track your orders.
3.3. Payment is by credit card, Bit, Apple Pay or Google Pay through a secure payment provider, or arranged on WhatsApp. Card details go directly to the payment provider and are not stored by us.
3.4. An order is confirmed once the payment is approved. If the payment is not approved, the order will not be supplied and you will be notified.
3.5. The price that applies is the price shown on the Site when the order is placed. Promotions are limited in time and stock as stated on the Site.
3.6. Coupon codes are entered at checkout. We may set conditions for coupons, for example first order only.
4. Shipping
4.1. Orders are processed within 2-3 business days and delivery usually takes 7-14 days (about 10 on average). You'll get a tracking number when your parcel ships. See our Shipping Policy.
4.2. Shipping costs ₪25 and is free on orders over ₪250. The cost is shown at checkout before you pay.
4.3. Subject to the law, we are not responsible for delays caused by the carrier, Israel Post or customs.
4.4. Please check your order as soon as it arrives and contact us promptly about any problem (section 10).
5. Cancellations, returns and exchanges
5.1. We act in accordance with the Israeli Consumer Protection Law, 5741-1981, and its regulations. If this section conflicts with the law, the law prevails.
5.2. You may cancel a purchase within 14 days of receiving the product. The product must be new, unused and in its original packaging.
5.3. If you are a person with a disability, a senior citizen or a new immigrant as defined by law, and the purchase involved a conversation with our representative (including electronic communication), you may cancel within 4 months of receiving the product.
5.4. To cancel, send us a WhatsApp message or an email (section 10) with your full name, order number and the items you want to return. We'll reply with the return address and instructions. Items must be sent by registered mail with a tracking number.
5.5. Defective, wrong or late items: we'll exchange the item or give you a full refund, and we cover the return cost. Sometimes we can solve the issue without a return, so we'll ask for photos of the defect.
5.6. Cancellation for any other reason: you get back what you paid, minus a cancellation fee of 5% of the purchase price or ₪100, whichever is lower. Return shipping is at your expense.
5.7. Refunds are made to the original payment method within 14 days of receiving the cancellation notice, subject to the product being returned.
5.8. Products customized or specially ordered for you, and products the law exempts from cancellation, cannot be returned. More in our Return Policy.
6. Product warranty
6.1. Defective or non-matching products are handled under section 5.5 and the law. Damage from improper use, normal wear or breakage is not covered.
7. Privacy and messages
7.1. The information you provide is handled under our Privacy Policy, which is part of these terms.
7.2. If you ticked the box at checkout, we'll send you WhatsApp updates about your order, a reminder if you didn't complete it, and a review request after it arrives. Reply "STOP" at any time to opt out.
8. Disclaimer
8.1. You use the Site at your own risk. The Site and Content are provided "as is"; we do not guarantee that the Site will always be available or free of errors.
8.2. We may change the Site, its products and stock at any time.
8.3. Articles, guides and similar Content are general information only, not advice. If they conflict with these terms, these terms prevail.
8.4. Subject to the law, we are not liable for indirect damage arising from use of the Site or a technical fault.
9. Intellectual property
9.1. All Content on the Site, including its design, text and images, belongs to the Company or its licensors. It may not be copied, distributed or used commercially without prior written permission.
9.2. Infringement notices can be sent to support@chicyboutique.com.
10. Customer service
10.1. WhatsApp: +972-55-966-1532
Email: support@chicyboutique.com
Hours: Sunday to Friday, 8:30 AM to 6:30 PM
Business address: Chicy Boutique, Emahot 3, Ness Ziona, Israel (returns by appointment only)
11. General
11.1. These terms are governed by the laws of the State of Israel, and the competent courts of the Tel Aviv district have exclusive jurisdiction.
11.2. A notice sent to the email address you provided is deemed received on the next business day.
Last updated: October 2026